Introduction
At KeyluxKeys, customer satisfaction is our priority. Because we sell digital products and activation keys, our refund policy differs from physical goods policies. Please read the following terms carefully before making a purchase.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- The product key is invalid or non-functional
- You received a duplicate product
- The product was not delivered
- The purchased product does not match the description
Proof of the issue may be required before a refund is approved.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- The product key has already been activated
- Incorrect product purchased by the customer
- Compatibility issues clearly stated in the product description
- Delays caused by payment verification or technical maintenance
- Change of mind after delivery
Replacement Policy
If a product key is defective or invalid, we may first offer a replacement key before issuing a refund.
Refund Process
To request a refund, customers must contact our support team with:
- Order number
- Email used for the purchase
- Description of the issue
- Screenshots or proof if applicable
Approved refunds are processed through the original payment method.
Processing Time
Refund requests are usually reviewed within 24–72 hours. Processing times may vary depending on the payment provider.
Chargebacks & Fraud Prevention
Unauthorized chargebacks or fraudulent claims may result in suspension of future purchases and account restrictions.
Need help?
For refund requests or support, contact us: +1 (307)-310-6693